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CarMax Archives - The Cooper Firm - The Cooper Firm

CarMax Ordered to Disclose Open Recalls on Vehicles

CarMax Ordered to Disclose Open Recalls on Vehicles

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CarMax UsedCar

CarMax Ordered to Disclose Open Recalls on Vehicles

CarMax recently settled with the Federal Trade Commission in response to charges they were advertising their cars as safe but not disclosing open recalls. Along with 2 other large auto dealerships, Carmax must now fully inform customers of any open/unrepaired recalls before finalizing the sale of a vehicle.

This lawsuit came after a 2014 petition was filed with the FTC by the Center for Auto Safety, Consumers Union and nine other organizations. Under the current recall system, Carmax and other used car dealers are not allowed to make actual repairs. Instead, they market their vehicles as ‘safe’ after passing a 125+ point inspection. Any mention of recalls is shown in the fine print of TV commercials stating ‘some Carmax vehicles are subject to open safety recalls.” Investigators said this wasn’t enough.

In 2016, General Motors settled a similar suit with the Federal Trade Commission. They heavily marketed their used-cars as “certified” having passed a rigorous “172 point inspection”. However, active recalls went unrepaired including serious safety defects like faulty ignition switches.

Based on the settlement, CarMax is not allowed to advertise a vehicle as safe unless the company clearly discloses any active recall associated with the vehicle. In addition, they must contact customers who purchased a car after July 1, 2013 and notify them that their vehicle may have been purchased with an open recall.

To see if your vehicle has any active recall, visit www.nhtsa.gov.

If you or someone you know have been seriously injured in accident, please contact us today.

Source: www.carcomplaints.com

 

CarMax may be selling recalled vehicles with lethal safety defects

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Air Bag Defect Attorney - The Cooper Firm

CarMax may be selling recalled vehicles with lethal safety defects

Consumer safety advocates along with Senator Richard Blumenthal are claiming that CarMax is selling “certified” recalled vehicles with dangerous safety defects.

Sen. Blumenthal is requesting that the Federal Trade Commission do something to stop CarMax from selling these vehicles. An investigation by the Consumers for Auto Reliability and Safety Foundation found that the car dealer was selling 74 different vehicles with safety issues in the Hartford and East Haven locations of Connecticut. Some of the defects on the vehicles included faulty airbags, child safety anchors that may fail to latch, defective fuel pumps which could cause vehicles to unexpectedly shut off, and short circuits that could cause fires.

Several different safety advocates and consumer groups are now speaking out about how wrong CarMax is for selling the vehicles unrepaired. With CarMax or any other auto dealers selling vehicles to consumers which do not have all the updated safety repairs and remedies, customers are being misled and lives are at risk when these vehicles are on the road.

Blumenthal has proposed the Used Car Safety Recall Repair Act, which would make it a violation of federal law for auto dealers to sell or lease a vehicle if there are needed repairs or open recalls.

Automakers and dealers need to be on the same page when it comes to recalls and repairs. With the boom of recalls in 2014 and 2015, many automakers and dealers have failed to communicate clearly, leaving many vehicles unrepaired and still being driven on the road. This not only puts that driver at risk, but everyone else driving on the road with them. It is good that safety advocates are pushing this issue. Recalls are a great thing, but only if the vehicles are actually being repaired.

If you or someone you know has been injured as a result of a defective vehicle or a vehicle with an open recall, contact our law offices today for a free consultation.


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